Shipping

How long will it take to get my order?

Your order may take up to 10 business days to arrive (U.S.A), depending on your location, our processing time is about 1-4 business days, and we ship through UPS.  Orders outside of the U.S.A can take up to 15 business days to arrive.  We will provide you with a tracking number as soon as we ship your art, this way you can have updates, every step of the way!

Can I return my order?

Yes, our goal is to provide the best service, if you don’t love your print we offer a 30 day - 100% Money Back Guarantee! Just contact us via e-mail at support@vivacanvas.com to let us know ahead of time. You will be provided a return address and further instructions.  The print must be in NEW, undamaged conditions in order to return it. Please keep in mind that we do not cover return shipping costs and we highly suggest that you use UPS/FedEx to return your print.

My canvas arrived damaged, what now?

If your canvas does not arrive in good condition, we will take care of replacing it in no time and at no cost to you! Just notify us, and please send us multiple pictures as we need them to file a claim with the shipping carrier. We also ask for you to keep the package as it arrived, as sometimes the carrier picks up the damaged prints from your location.